Refund Policy

At Central Guidee, we want customers to understand our refund terms clearly before making a purchase.

This Refund Policy explains when a refund may be requested, how to submit a request, and how approved refunds are processed.

By purchasing a Central Guidee digital product, you acknowledge that you have had the opportunity to review this Refund Policy before completing your purchase.

1. Digital Products

Central Guidee primarily sells digital educational products.

Depending on the product purchased, customers may receive access to:

• Digital educational guides;
• Pre-recorded video lessons;
• PDF documents;
• Downloadable materials;
• Worksheets;
• Checklists;
• Reference resources;
• Other digital educational content described on the applicable product page.

Unless expressly stated otherwise, no physical product is shipped.

2. Refund Eligibility

A customer may submit a refund request within 7 calendar days from the original purchase date.

Refund requests may be considered when:

• The request is submitted within the applicable refund period;
• The customer provides sufficient information to identify the purchase;
• The purchase was successfully completed;
• A technical issue prevented reasonable access to the purchased digital product and our support team was unable to resolve the issue;
• The customer was charged more than once for the same purchase;
• An incorrect amount was charged;
• The transaction otherwise qualifies for a refund under applicable consumer protection law.

3. How to Request a Refund

To request a refund, contact our customer support team at:

Please include the following information whenever possible:

• Your full name;
• The email address used during the purchase;
• The approximate purchase date;
• The product purchased;
• Your order or transaction number, if available;
• A brief explanation of the reason for your request.

Providing complete information helps us locate the transaction and process your request more efficiently.

4. Refund Request Review

After receiving your request, our customer support team will review the purchase details and determine whether the request qualifies under this Refund Policy and applicable law.

We may contact you if additional information is required to locate the transaction or understand the issue.

We aim to respond to refund requests within approximately 1–2 business days.

5. Approved Refunds

If a refund is approved, Central Guidee will initiate the refund to the original payment method used for the transaction whenever technically possible.

Refunds are generally not provided through a different payment method, bank account, card, or recipient unless required by the applicable payment provider or law.

6. Refund Processing Time

Once a refund has been initiated, the time required for the amount to appear on the customer's statement depends on the payment method, card issuer, bank, payment network, and payment processor.

Central Guidee cannot control processing times after a refund has been submitted to the payment provider.

Customers should contact their bank or card issuer if an approved refund does not appear after the processing period communicated by the payment provider.

7. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us as soon as possible.

After verifying the transactions, any confirmed unintended duplicate charge may be refunded to the applicable original payment method.

8. Incorrect Charges

If you believe the amount charged differs from the amount displayed or authorized at checkout, contact our support team with the transaction details.

We will review the payment information and take appropriate action if an incorrect charge is confirmed.

9. Unauthorized Transactions

If you believe a payment was made without your authorization, please contact your card issuer or financial institution immediately and notify Central Guidee at:

support@centralguidee.com

We may cooperate with the payment processor and financial institution to investigate suspected unauthorized transactions.

For security reasons, never send complete credit card numbers, security codes, passwords, or banking credentials by email.

10. Technical Access Problems

If you purchase a digital product but cannot access it, please contact our support team before requesting a refund.

We will make reasonable efforts to resolve technical delivery or access issues.

Examples may include:

• A digital access email not being received;
• An access link failing to function;
• Problems logging into the applicable digital platform;
• A purchased file being temporarily unavailable;
• Another technical issue preventing access to the purchased product.

If we are unable to provide access to the purchased product after reasonable troubleshooting, the customer may be eligible for a refund.

11. Digital Product Access After Refund

If a refund is issued, the customer's license to access or use the refunded digital product may be revoked.

Any account access, download links, membership access, or other digital access associated with the refunded purchase may be disabled where technically possible.

12. Abuse of the Refund Policy

Central Guidee reserves the right, to the extent permitted by law, to review refund requests involving suspected fraud or abuse.

Examples may include:

• Repeated purchases followed by repeated refund requests;
• Attempts to obtain unauthorized access to paid content;
• False payment claims;
• Unauthorized sharing or redistribution of purchased digital materials;
• Other activity indicating misuse of the refund process.

This provision does not limit any mandatory consumer rights provided by applicable law.

13. Chargebacks and Payment Disputes

If you experience a problem with your purchase, we encourage you to contact Central Guidee before opening a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Nothing in this policy prevents you from exercising any lawful right to dispute an unauthorized, fraudulent, incorrect, or otherwise eligible transaction with your financial institution.

14. No Physical Returns

Because Central Guidee sells digital products, there is generally no physical merchandise to return.

Therefore, customers are not required to mail physical items to our business address in connection with a digital-product refund request.

15. Promotional Offers and Discounts

Products purchased using promotional discounts, coupons, or special offers remain subject to this Refund Policy unless different refund terms were clearly disclosed before purchase.

If an eligible refund is issued, the refundable amount will generally be based on the amount actually paid by the customer rather than the product's standard retail price.

16. Bundles and Multiple Products

If a purchase includes multiple digital products sold together as a single bundle, refund eligibility may apply to the transaction as a whole unless otherwise stated at the time of purchase.

Partial refunds may be issued when appropriate and technically supported by the payment processor.

17. Payment Processor

Payments and refunds may be processed through third-party payment providers, including Stripe.

The payment processor may require additional time to transmit an approved refund to the customer's bank, card issuer, or financial institution.

18. Consumer Protection Rights

Nothing in this Refund Policy is intended to exclude, waive, or restrict any mandatory consumer protection right that cannot legally be waived.

Where applicable law provides the customer with greater refund, cancellation, withdrawal, or other consumer rights than those described in this policy, the mandatory legal requirements will apply.

19. Refunds Outside the Standard Period

Requests submitted after the standard 7-day refund request period may be reviewed where required by applicable law or where exceptional circumstances justify additional consideration.

Submission of a request outside the standard period does not automatically guarantee that a refund will be approved.

20. Changes to This Refund Policy

Central Guidee may update this Refund Policy from time to time to reflect changes in our products, payment processes, business practices, or legal obligations.

The updated policy will be published on this page with a revised "Last Updated" date.

The refund policy applicable to a transaction will generally be the policy presented or made available to the customer at the time of purchase, subject to applicable law.

21. Contact Us

For refund requests, billing questions, duplicate payments, or other purchase-related concerns, please contact: