Delivery Policy

This Delivery Policy explains how Central Guidee delivers its digital products and how customers can obtain assistance if they experience an issue receiving or accessing their purchase.

By purchasing a Central Guidee product, you acknowledge that our products are primarily delivered electronically and that no physical shipment is required unless expressly stated otherwise on the applicable product page.

1. Digital Products

Central Guidee provides digital educational products that may include:

• Digital guides;
• Pre-recorded educational lessons;
• PDF documents;
• Downloadable worksheets;
• Checklists;
• Reference materials;
• Online educational content;
• Other digital resources described on the applicable product page.

Unless clearly stated otherwise, Central Guidee does not ship physical products.

2. Delivery Method

Depending on the product purchased, digital delivery may occur through one or more of the following methods:

• A purchase confirmation page;
• An email containing access instructions;
• A secure download link;
• A login or member area;
• A third-party digital content platform;
• Another electronic delivery method described at checkout.

The delivery method for a particular product may vary depending on how that product is configured.

3. Delivery Time

In most cases, digital access is made available shortly after successful payment authorization or confirmation.

Although access is generally provided automatically, temporary delays may occur because of:

• Payment authorization or verification;
• Bank or card issuer processing;
• Fraud prevention reviews;
• Email delivery delays;
• Technical issues;
• Internet service interruptions;
• Scheduled maintenance;
• Other circumstances outside our reasonable control.

A transaction that has not yet been successfully confirmed may not trigger immediate digital delivery.

4. Payment Confirmation

Digital access is normally provided only after the payment processor confirms that the transaction has been successfully completed.

Payments may be processed through third-party payment providers, including Stripe.

If a payment is declined, cancelled, pending, reversed, or requires additional verification, product access may be delayed until the transaction is successfully completed.

5. Email Delivery

Some products may be delivered or activated through the email address entered during checkout.

Customers are responsible for providing an accurate and accessible email address when completing a purchase.

After purchasing, customers should check:

• Their primary inbox;
• Spam or junk folders;
• Promotions folders;
• Other filtered email folders.

Customers should also confirm that the email address entered during purchase was spelled correctly.

6. If You Do Not Receive Your Access Email

If you do not receive your access information after payment confirmation, please contact our customer support team.

To help us locate your transaction quickly, please include:

• Your full name;
• The email address used during checkout;
• The approximate purchase date;
• The name of the product purchased;
• Your order or transaction number, if available.

7. Incorrect Email Address

If an incorrect email address was entered during checkout, please contact us as soon as possible.

We may request reasonable information to verify the purchase before updating delivery information or providing access to a different email address.

8. Downloadable Products

Some products may be delivered through downloadable files or links.

Customers are responsible for ensuring that their device has suitable software, storage space, and internet access necessary to download and open the applicable files.

Download links may be subject to technical restrictions, expiration periods, or access limits when necessary for security or content protection.

9. Member Area or Account Access

Certain products may be delivered through a password-protected member area or digital learning platform.

When login credentials are provided, customers are responsible for maintaining their confidentiality and preventing unauthorized access.

Customers may not sell, share, transfer, or distribute account credentials to unauthorized third parties.

10. Device Compatibility

Central Guidee digital products are generally intended to be accessed using common modern internet-enabled devices, including:

• Desktop computers;
• Laptop computers;
• Tablets;
• Smartphones.

Availability and performance may vary depending on the device, operating system, browser, internet connection, or third-party software being used.

11. Internet Connection

Customers are responsible for maintaining a suitable internet connection when accessing online digital content.

Central Guidee is not responsible for internet service interruptions, mobile data charges, connectivity problems, or limitations imposed by a customer's internet or mobile service provider.

12. No Physical Shipping

Unless a product page expressly states otherwise, Central Guidee products are digital and no physical item is shipped.

Accordingly:

• No physical shipping fee is normally charged;
• No tracking number is normally provided;
• No parcel delivery service is required;
• No physical return address is necessary for delivery purposes.

13. Technical Problems

If you experience a technical issue that prevents access to the purchased product, please contact us before requesting a refund or initiating a payment dispute.

We will make reasonable efforts to investigate and resolve legitimate access problems.

Examples may include:

• A download link that does not work;
• An email that was not delivered;
• A login page that does not recognize the customer's credentials;
• A temporary server or platform outage;
• A purchased file that cannot be accessed because of a technical error.

14. Customer Responsibility

Customers are responsible for:

• Providing accurate contact information;
• Using a valid email address;
• Maintaining access to the email account used for purchase;
• Using compatible devices and software;
• Maintaining an adequate internet connection;
• Keeping account credentials secure;
• Reviewing product requirements before purchase when such requirements are displayed.

15. Delivery Delays

While we aim to provide timely digital delivery, we cannot guarantee uninterrupted or instantaneous access in every circumstance.

Temporary delays caused by payment verification, technical maintenance, security reviews, third-party services, email providers, or events outside our reasonable control do not necessarily constitute a failure to deliver the product.

16. Delivery Failure

If Central Guidee is unable to provide reasonable access to a successfully purchased product and the issue cannot be resolved after appropriate troubleshooting, the customer may be eligible for a remedy in accordance with our Refund Policy and applicable law.

17. Access Following a Refund

If a purchase is refunded, cancelled, reversed, or charged back, Central Guidee may revoke access to the associated digital product where technically possible.

This may include disabling:

• Download links;
• Member accounts;
• Course access;
• Digital licenses;
• Other access credentials associated with the refunded transaction.

18. Third-Party Delivery Platforms

Some digital products may be hosted, delivered, or accessed through third-party platforms.

Those third-party services may have their own technical requirements, privacy practices, availability standards, and terms of use.

Central Guidee is not responsible for temporary outages or technical failures caused entirely by an independent third-party service, but we will make reasonable efforts to assist customers when possible.

19. Fraud and Security Reviews

For the protection of customers and our business, certain transactions may be subject to fraud prevention or security verification.

Digital delivery may be temporarily delayed while a transaction is being reviewed.

We reserve the right to request reasonable verification information when necessary to protect against unauthorized transactions or fraudulent access.

20. International Customers

Because Central Guidee products are delivered digitally, they may be accessible to customers in multiple countries, subject to product availability, payment processing restrictions, applicable laws, and technical limitations.

Customers are responsible for confirming that accessing or purchasing a particular digital product is permitted in their jurisdiction.

21. Refunds and Delivery Problems

If a delivery problem cannot be resolved, customers should review our Refund Policy for information regarding refund eligibility and the process for submitting a request.

A delivery issue does not automatically result in a refund, but legitimate unresolved delivery failures may qualify for consideration under our Refund Policy and applicable consumer law.

22. Changes to This Delivery Policy

Central Guidee may update this Delivery Policy from time to time to reflect changes in our products, technology, delivery methods, business practices, or legal obligations.

Any updated version will be published on this page with a revised "Last Updated" date.

23. Contact Us

If you have questions about digital delivery or require assistance accessing a purchase, please contact: