Frequently Asked Questions
Find answers to common questions about Central Guidee, digital product access, payments, refunds, delivery, billing, and customer support.
Need help with an existing purchase?
Contact our support team at support@centralguidee.com. Please include the email address used during checkout and your order or transaction number, if available.
Contact our support team at support@centralguidee.com. Please include the email address used during checkout and your order or transaction number, if available.
About Central Guidee
1. What is Central Guidee?
Central Guidee is a digital educational brand that provides self-paced educational materials,
including digital guides, pre-recorded lessons, downloadable resources, checklists,
worksheets, tutorials, and other informational content.
2. What type of products does Central Guidee sell?
Central Guidee primarily sells digital educational products. The exact content included with
each purchase is described on the applicable product or sales page before checkout.
3. Are Central Guidee products physical products?
No. Unless a product page specifically states otherwise, Central Guidee products are digital
and no physical item is shipped.
4. Are your products subscription-based?
Unless clearly stated otherwise at checkout, Central Guidee products are sold as one-time
purchases and do not automatically create a recurring subscription.
Purchasing and Payments
5. How do I purchase a Central Guidee product?
Select the product you want, review the product information and applicable policies, and
continue to the checkout page. Your purchase is completed after successful payment confirmation.
6. How are payments processed?
Payments may be securely processed through third-party payment service providers, including
Stripe. Payment authorization is subject to the customer's bank, card issuer, payment network,
and applicable payment provider.
7. Does Central Guidee store my complete credit card number?
When a payment is processed through an external payment provider such as Stripe, Central Guidee
does not directly store your complete payment card number on its own servers.
8. What currencies do you accept?
The available currency is displayed during checkout. Depending on the checkout configuration
and customer location, prices may be shown in U.S. dollars, Brazilian reais, or another
supported currency.
9. Why was my payment declined?
Payments can be declined for several reasons, including insufficient funds, incorrect card
details, bank security restrictions, expired cards, fraud prevention systems, or limits
imposed by your financial institution. Please contact your bank or card issuer if you need
more information about a declined payment.
10. Can Central Guidee approve a declined payment?
No. Payment approval decisions are generally made by your bank, card issuer, payment network,
or payment processor. Central Guidee cannot override an issuer's decision to decline a transaction.
11. Why does my payment show as pending?
A payment may remain pending while your bank or payment provider completes authorization,
verification, or security checks. Digital access may be delayed until the payment is successfully confirmed.
12. What should I do if I was charged twice?
Contact us at support@centralguidee.com with your name, purchase email, approximate purchase date,
and transaction details. We will review the charges and assist with any confirmed unintended duplicate payment.
13. What should I do if the amount charged looks incorrect?
Please contact customer support with the transaction details. We will review the purchase and compare
the charge with the amount displayed or authorized during checkout.
14. What should I do if I do not recognize a transaction?
Contact your bank or card issuer immediately if you believe a payment was unauthorized. You may also
notify Central Guidee at support@centralguidee.com so we can assist with locating and reviewing the transaction.
Digital Delivery and Access
15. How will I receive my digital product?
Depending on the product, access may be provided through a confirmation page, email, download link,
member area, digital learning platform, or another electronic delivery method described during purchase.
16. When will I receive access?
In most cases, access is provided shortly after successful payment confirmation. Temporary delays may
occur because of payment verification, email delivery, technical maintenance, fraud prevention checks,
or other circumstances outside our reasonable control.
17. I paid but did not receive my access email. What should I do?
First, check your spam, junk, promotions, and other filtered email folders. If you still cannot find
the message, contact support@centralguidee.com and include the email address used during checkout.
18. What if I entered the wrong email address during checkout?
Contact us as soon as possible. We may request information to verify the purchase before updating
the email address or reissuing access.
19. Can I access my product on a smartphone?
Most Central Guidee digital resources are designed to work on modern smartphones, tablets,
laptops, and desktop computers, subject to the format of the specific product.
20. Do I need an internet connection?
An internet connection may be required to access online lessons, member areas, download links,
or other web-based materials. Downloaded files may sometimes be used offline after they have
been successfully saved to a compatible device.
21. What software do I need?
Requirements depend on the product. Common files such as PDFs generally require standard PDF-reading
software, while video or web content typically requires a modern browser and internet connection.
22. My download link does not work. What should I do?
Try refreshing the page, using a current browser, checking your internet connection, and trying
again. If the problem continues, contact support@centralguidee.com with your purchase details.
23. Can download links expire?
Some digital delivery systems may use secure links that expire or have access limits for security
purposes. If you have a legitimate purchase and your link no longer works, contact customer support.
24. Can I share my account or access link with someone else?
No. Unless otherwise stated, digital product access is licensed to the purchaser for personal use.
Account credentials, protected links, or paid content should not be shared or redistributed without authorization.
Refunds
25. Do you offer refunds?
Customers may submit a refund request within 7 calendar days from the original purchase date,
subject to our Refund Policy and any mandatory consumer rights that apply.
26. How do I request a refund?
Send your request to support@centralguidee.com. Include your full name, email address used during
purchase, purchase date, product name, transaction number if available, and a brief explanation of your request.
27. Is every refund request automatically approved?
No. Refund requests are reviewed under our published Refund Policy and applicable law. A request
does not automatically guarantee approval.
28. How long does it take to receive an approved refund?
Once an approved refund is initiated, the time required for the funds to appear depends on the
payment processor, payment method, card issuer, bank, and payment network. Central Guidee does not
control bank processing times after the refund has been submitted.
29. Where will my refund be sent?
Approved refunds are generally returned to the original payment method used for the transaction,
whenever technically possible.
30. Will I keep access after receiving a refund?
Access to a refunded product may be revoked. This can include disabling download links, course access,
member-area access, or other digital permissions associated with the refunded transaction.
31. What happens if I have a technical issue instead of wanting a refund?
Contact us first. We will make reasonable efforts to resolve legitimate delivery, login, download,
or access problems. If the issue cannot be resolved, refund eligibility may be evaluated under our Refund Policy.
Chargebacks and Billing Disputes
32. Should I contact Central Guidee before opening a chargeback?
If the issue concerns delivery, access, duplicate billing, an incorrect amount, or another customer
service matter, we encourage you to contact us first so we can investigate. This does not limit your
right to dispute an unauthorized or eligible transaction with your financial institution.
33. What happens after a chargeback is opened?
A payment dispute may become subject to procedures established by the customer's bank, card issuer,
payment network, and payment processor. Central Guidee may provide transaction and fulfillment records
where appropriate.
Privacy and Security
34. What personal information does Central Guidee collect?
Depending on how you use the website, we may process information such as your name, email address,
billing information, transaction details, IP address, browser and device information, and website usage data.
Please review our Privacy Policy for more information.
35. Does Central Guidee sell personal information?
Central Guidee does not sell or rent personal information. Information may be shared with trusted
service providers where reasonably necessary to process payments, operate the website, deliver products,
provide support, prevent fraud, or comply with legal requirements.
36. Does the website use cookies?
The website may use cookies and similar technologies for functionality, analytics, security,
preference management, and other purposes described in our Privacy Policy.
37. Is my payment information secure?
Payments may be processed by specialized third-party payment providers such as Stripe. These providers
maintain their own security practices and payment infrastructure. You should never send complete card numbers,
security codes, or banking passwords to Central Guidee by email.
Product Content
38. Is Central Guidee professional medical advice?
No. Central Guidee provides general educational and informational materials and does not provide
medical diagnosis, treatment, or individualized healthcare advice.
39. Is Central Guidee legal or financial advice?
No. Our educational materials are not a substitute for individualized legal, tax, financial,
investment, or other professional advice.
40. Do you guarantee specific results?
No. Central Guidee does not guarantee a particular educational, financial, professional, personal,
health, or other result. Individual experiences depend on many factors outside our control.
41. Can product content be updated?
Yes. Digital materials may be updated, revised, reorganized, corrected, or improved when reasonably
necessary to enhance accuracy, usability, compatibility, presentation, or educational value.
Customer Support
42. How can I contact customer support?
Email us at support@centralguidee.com.
43. What should I include in my support request?
Whenever possible, include your full name, email address used during checkout, product purchased,
approximate purchase date, order or transaction number, and a description of the issue.
44. How long does customer support take to reply?
We aim to respond to customer support inquiries within approximately 1–2 business days.
Actual response times may vary depending on request volume, holidays, or the complexity of the issue.
45. What are your support hours?
Our standard support hours are Monday through Friday, 9:00 AM to 6:00 PM Brasília Time, excluding
applicable holidays. Customers may send emails at any time.
Policies and Terms
46. Where can I read your Refund Policy?
You can review our Refund Policy on the Central Guidee website before completing a purchase.
47. Where can I read your Delivery Policy?
Our Delivery Policy explains how digital products are delivered, typical access times, and what to
do if you experience a delivery problem.
48. Where can I read your Privacy Policy?
Our Privacy Policy explains how personal information may be collected, used, protected, and shared.
49. Where can I read your Terms of Use?
Our Terms of Use describe the rules governing purchases, use of the website, digital product licenses,
payment terms, intellectual property, and other important conditions.
50. What if a policy conflicts with mandatory consumer law?
Central Guidee policies are not intended to waive or restrict mandatory consumer rights. If applicable
law provides protections that cannot legally be excluded, those mandatory requirements apply to the extent required.
Still Need Help?
If you could not find the answer you were looking for, please contact our customer support team.
Central Guidee
Customer Support:
support@centralguidee.com
Support Hours:
Monday through Friday
9:00 AM – 6:00 PM (Brasília Time)
Legal Business Name:
DAVID MODESTO DE SOUZA
CNPJ:
55.917.497/0001-07
Business Address:
Av. Paulista, 1578
Bela Vista, São Paulo - SP
CEP: 01310-200
Brazil
Website:
centralguidee.com